The ASQ Certified Quality Engineer Handbook

Description

The ASQ Certified Quality Engineer Handbook, Fifth Edition, covers a wide range of topics in the quality engineering field and is organized to align with the 2022 ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). This handbook is essential for candidates preparing for the ASQ CQE examination. For working engineers, it is a convenient and thorough guide to the profession.
In addition to providing detailed explanations of each section of the 2022 CQE BoK, this current edition includes:
• An explanation of cost-benefit analysis (CBA) and the RACI matrix; critical to quality as a design input; hazard analysis and FMEA; overall equipment effectiveness (OEE); 5 Whys analysis; data automation and database integration; and assessing risk in audit planning and implementation
• New chapter on risk management
• Appendices and a Glossary of Terms for reference purposes
Content in this fifth edition has been restructured to provide tools and concepts that match the 2022 CQE BoK, as well as improved textbook and journal article references throughout the entire book. This handbook also provides case studies that give readers a broader context for real-life scenarios and applications.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Operations Management
• Production Management
• Gestion et management
• risk management
• FMEA
• Quality engineering
• Economics
• Analyse des modes de défaillance, de leurs effets et de leur criticité

Informations

• Publié par: ASQ Quality Press
• Date de parution: 01 décembre 2022
• Nombre de lectures: 0
• EAN13: 9781636940281
• Langue: English
• Poids de l'ouvrage: 10 Mo

Extrait

The ASQ Certified Quality Engineer Handbook
The ASQ Certified Quality Engineer Handbook
Fifth Edition
Scott A. Laman, Editor

ASQExcellence Milwaukee, Wisconsin
Published by ASQExcellence, Milwaukee, WI
Produced and distributed by Quality Press, ASQ, Milwaukee, WI
© 2022 by ASQExcellence
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher's Cataloging-in-Publication Data
Names: Laman, Scott A., editor.
Title: The ASQ certified quality engineer handbook , fifth edition / Scott A. Laman, Editor. Description: Includes bibliographical references and index. | Milwaukee, WI: ASQExcellence, 2022.
Identifiers: LCCN: 2022947805 | ISBN: 978-1-63694-026-7 (hardcover) | 978-1-63694-028-1 (epub) | 978-1-63694-027-4 (pdf)
Subjects: LCSH Production management--Quality control--Handbooks, manuals, etc. | Reliability (Engineering)--Handbooks, manuals, etc. | BISAC BUSINESS & ECONOMICS / Quality Control | STUDY AIDS / Professional Classification: LCC TS156 .A87 2022 | DDC 658.4/013--dc23
ASQ advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Bookstores, wholesalers, schools, libraries, businesses, and organizations: Quality Press books are available at quantity discounts for bulk purchases for business, trade, or educational uses. For more information, please contact Quality Press at 800-248-1946 or [e-mail] .
To place orders or browse the selection of all Quality Press titles, visit our website at: http://www.asq.org/quality-press .
Table of Contents
Cover
Title page
Table of Contents
List of Figures
List of Tables
Preface
Acknowledgments
List of Acronyms
Certified Quality Engineer (CQE) Body of Knowledge
Chapter 1 Management and Leadership
QUALITY PHILOSOPHIES AND FOUNDATIONS
What Is Quality?
History of Quality
Continuous Improvement Tools
THE QUALITY MANAGEMENT SYSTEM (QMS)
Strategic Planning
Deployment Techniques
Quality Information System (QIS)
ASQ CODE OF ETHICS FOR PROFESSIONAL CONDUCT
Code of Ethics
Ethical Dilemmas
LEADERSHIP PRINCIPLES AND TECHNIQUES
Developing, Building, and Organizing Teams
Leading Quality Initiatives
FACILITATION PRINCIPLES AND TECHNIQUES
Facilitator Roles and Responsibilities
Facilitation Tools
COMMUNICATION SKILLS
CUSTOMER RELATIONS
Customer Needs and Wants
Customer Value Analysis
Customer-driven Quality
SUPPLIER MANAGEMENT
Techniques
Improvement
Risk
BARRIERS TO QUALITY IMPROVEMENT
Chapter 2 The Quality System
ELEMENTS OF THE QUALITY SYSTEM
Basic Elements
Design
DOCUMENTATION OF THE QUALITY SYSTEM
Document Components
Document Control
QUALITY STANDARDS AND OTHER GUIDELINES
The ISO 9000 Family
Other Quality Standards
Malcolm Baldrige National Quality Award
QUALITY AUDITS
Types of Audits
Roles and Responsibilities in Audits
Audit Planning and Implementation
Audit Reporting and Follow-up
COST OF QUALITY (COQ)
The Economics of Quality
Goal of a Quality Cost System
Management of Quality Costs
Quality Cost Categories
Quality Cost Implementation
Quality Cost Collection
Quality Cost Summary and Analysis
Quality Cost Reporting
Using Quality Costs
Quality Cost Principles and Lessons
QUALITY TRAINING
Chapter 3 Product, Process, and Service Design
CLASSIFICATION OF QUALITY CHARACTERISTICS
DESIGN INPUTS, TECHNIQUES, AND REVIEW
Inputs
Techniques
Quality Function Deployment
Review
TECHNICAL DRAWINGS AND SPECIFICATIONS
Geometric Dimensioning and Tolerancing (GD&T)
Positional Tolerances
VERIFICATION AND VALIDATION
RELIABILITY AND MAINTAINABILITY
Predictive and Preventive Maintenance Tools
Reliability and Maintainability Indices
Reliability Models
Reliability/Safety/Hazard Assessment Tools
Chapter 4 Product and Process Control
METHODS
MATERIAL CONTROL
Material Identification, Status, and Traceability
Material Segregation
Material Classification
Material Review Board (MRB)
ACCEPTANCE SAMPLING
Sampling Concepts
Sampling Standards and Plans
Sample Integrity
MEASUREMENT AND TEST
Measurement Tools
Destructive and Nondestructive Tests
METROLOGY
Standards of Measurement
Uncertainty in Metrology
Traceability
Calibration
MEASUREMENT SYSTEM ANALYSIS (MSA)
Terms and Definitions
Gage Repeatability and Reproducibility
Additional Considerations for Measurement Systems
Chapter 5 Continuous Improvement
QUALITY CONTROL TOOLS
Flowcharts
Pareto Charts
Cause and Effect Diagrams
Control Charts
Check Sheets
Scatter Diagrams
Histograms
QUALITY MANAGEMENT AND PLANNING TOOLS
Affinity Diagrams and Force Field Analysis
Tree Diagrams
Process Decision Program Charts
Matrix Diagrams
Interrelationship Digraphs
Prioritization Matrices
Activity Network Diagrams
Process Maps and SIPOC Diagrams
Process Value Chain Diagrams
Benchmarking
CONTINUOUS IMPROVEMENT METHODOLOGIES
Total Quality Management
Kaizen
Plan-Do-Check-Act (PDCA)
Six Sigma
LEAN TOOLS
5S
Value Stream Mapping
Kanban
Visual Control
8 Wastes
Standardized Work
Takt Time
Single Minute Exchange of Die (SMED)
Overall Equipment Effectiveness (OEE)
Poka-Yoke
Total Productive Maintenance
CORRECTIVE ACTION
Problem Identification
Failure and Root Cause Analysis
5-Why Analysis
Problem Correction
Recurrence Control
Verification of Effectiveness
PREVENTIVE ACTION
Error Proofing
Robust Design
Chapter 6 Quantitative Methods and Tools
COLLECTING AND SUMMARIZING DATA
Types of Data
Measurement Scales
Data Collection Methods
Data Accuracy and Integrity
Data Visualization Techniques
Descriptive Statistics
Graphical Methods for Depicting Distributions
QUANTITATIVE CONCEPTS
Terminology
Drawing Statistical Conclusions
Probability Terms and Concepts
PROBABILITY DISTRIBUTIONS
Theoretical Probability Functions
General Form of Expected Value and Variance
Continuous Distributions
Discrete Distributions
Central Limit Theorem
Sampling Distributions
STATISTICAL DECISION-MAKING
Point Estimates
Confidence Intervals
Hypothesis Testing
The p-Value Approach to Hypothesis Testing
Analysis of Variance (ANOVA)
Goodness-of-fit Tests
Contingency Tables
RELATIONSHIPS BETWEEN VARIABLES
Simple Linear Correlation
Linear Regression
Time Series Analysis
STATISTICAL PROCESS CONTROL (SPC)
Objectives and Benefits
Common and Special Causes of Variation
Selection of Variable
Rational Subgrouping
Control Charts
Control Chart Analysis
Short-Run Statistical Process Control
PROCESS AND PERFORMANCE CAPABILITY
Process Capability Studies
Process Performance Versus Specifications
Process Capability Indices
Process Performance Indices
DESIGN AND ANALYSIS OF EXPERIMENTS
Terminology
Planning and Organizing Experiments
Design Principles
Full-Factorial Experiments
Two-Level Fractional Factorial Experiments
Chapter 7 Risk Management
RISK FUNDAMENTALS
Risk Hierarchy
The Process Approach
ISO 9001 and Risk Management
Risk and Opportunity in ISO 9001
Risk Management Process
RISK PLANNING AND ASSESSMENT
Risk Management Plan
Risk Assessment
RISK TREATMENT, CONTROL, AND MONITORING
Identification and Documentation
Risk Management System Evaluation
Risk Treatment Strategies
Risk Monitoring
Mitigation Planning
Appendix A Control Limit Formulas
Appendix B Constants for Control Charts
Appendix C Statistical Tolerance Factors for at Least 99% of the Population
Appendix D Standard Normal Distribution for Selected Z-Values
Appendix E Areas under Standard Normal Distribution to the Left of Z-Values
Appendix F F Distribution F0.10
Appendix G F Distribution F0.05
Appendix H F Distribution F0.01
Appendix I Binomial Distribution
Appendix I Chi-Square Distribution
Appendix K Exponential Distribution
Appendix L Poisson Distribution
Appendix M Median Ranks
Appendix N Normal Scores
Appendix O Values of t Distribution
Glossary
References
List of Figures
Figure 1.1   Deming’s 14 points
Figure 1.2   Ten effectiveness tests for strategic quality plans
Figure 1.3   Decision tree for production machine
Figure 1.4   Work breakdown structure (partial)
Figure 1.5    Gantt chart example
Figure 1.6    RACI example
Figure 1.7    Action plan format example
Figure 1.8    Action plan implementation schedule example
Figure 1.9    Information systems strategy matrix
Figure 1.10   The V model for software development
Figure 1.11   Current status report example
Figure 1.12   ASQ Code of Ethics
Figure 1.13   Linking team structure
Figure 2.1    Product life cycle and quality system elements
Figure 2.2    Tiers of the quality documentation hierarchy
Figure 3.1    Critical to quality tree
Figure 3.2    QFD house of quality diagram for a paperwork process
Figure 3.3    Input–output requirements matrix
Figure 3.4    House of quality for a car door
Figure 3.5    Some geometric tolerancing symbols
Figure 3.6    Interpretation of a geometric tolerance on a drawing
Figure 3.7    Part drawing with and without tolerances of form
Figure 3.8    Two parts dimensioned with positional tolerances
Figure 3.9    Reliability function versus time
Figure 3.10   Cumulative distribution function versus time
Figure 3.11   Failure density versus time
Figure 3.12   Hazard rate versus time
Figure 3.13   A typical series system
Figure 3.14   A typical parallel system
Figure 3.15   A standby system with n components in standby mode
Figure 3.16   The general failure rate model (the bathtub curve
Figure 3.17   Probability density function for constant failure rate
Figure 3.18   Reliability function for constant failure rate
Figure 3.19   P