Project Highlight: GeoCollaborative Crisis Management

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Project Highlight: GeoCollaborative Crisis Management. Alan M. MacEachren 1+2, Sven Fuhrmann 1+2, Michael McNeese 1+3, Guoray Cai 1+3, Rajeev ...

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Project Highlight: GeoCollaborative Crisis Management
Alan M. MacEachren
1+2
, Sven Fuhrmann
1+2
, Michael McNeese
1+3
, Guoray Cai
1+3
, Rajeev Sharma
1,4+5
1
GeoVISTA Center, Penn State
2
Department of Geography, Penn State
3
School of Information Sciences & Technology, Penn State
4
Dept. of Computer Science & Engineering, Penn State
5
Advanced Interfaces, Inc. State College PA
The Pennsylvania State University, University Park, PA 16802
+1-814-865-3433
{maceachren, fuhrmann, mdm25, gxc26, rxs51}@psu.edu
ABSTRACT
The major natural disasters that occurred in the last few months
have shown the importance and necessity for collaborative, inter-
national crisis management. Current geoinformation technologies
are potentially powerful tools for mitigation, preparation, re-
sponse, and recovery tasks in crisis situations; however, they fail
to support group work and have typically been designed without
scientific understanding of how groups (or groups of groups)
work in crisis management to collect, process, and use geospatial
information. The GeoCollaborative Crisis Management (GCCM)
project investigates how groups utilize geospatial technologies in
crisis situations and uses findings to design novel, multimodal
(speech and gesture-based), collaborative interfaces for geospatial
technologies.
Keywords
Multimodal Interfaces, Human-Centered Design, GeoCollabora-
tion, GIS, Knowledge Elicitation, Crisis Management.
1. INTRODUCTION
The need to develop information science and technology to sup-
port international, collaborative crisis management has never been
more apparent. The major Tsunami disaster that hit the Indian
Peninsula in December 2004 indicated once again that interna-
tional, federal, state, and local government agencies must develop
coordinated strategies and adopt advanced and usable technolo-
gies to prepare for and cope with crises.
Our research addresses two overarching issues: (1) the under-
standing of geotechnology-based group work in crisis situations
and (2) the development of geospatial information technology that
enables better collaboration in same-place and distributed crisis
management situations, utilizing multimodal (speech and gesture-
based) interface technologies [1]. The GeoCollaborative Crisis
Management (GCCM) project follows a five-tiered approach
towards its scientific research objectives. The goal is to enable
geotechnology-based crisis management through the following
steps:
(1) understanding cognitive readiness in real world geo-
collaborative activity,
(2) testing theories of cognitive readiness within team simulation
environments,
(3) understanding technology enabled group work,
(4) developing natural, easy to use, multimodal interfaces to
geospatial information technology, and
(5) developing
Computer
Supported
Collaborative
Work
(CSCW) Systems that use shared visual displays to mediate
discussion of site situation, and action for crisis management.
2. ACCOMPLISHMENTS
Over the last two years the research group was successful in es-
tablishing strong contacts with many local, state and federal agen-
cies, which in return, contributed support to our research goals
(e.g., by providing their real world expertise, access to personnel
and field exercises, access to geospatial data, etc.). Through their
support and enthusiasm for usable geospatial technology, we were
able to conduct a range of ethnographic field studies, e.g. the use
of mobile technologies in the West Nile Virus Program of the
Pennsylvania Department of Environmental Protection [2], and
observations of Pennsylvania Emergency Management Agency
(PEMA) terrorist related field exercises. Additional GCCM
agency collaborators are: Port Authority of New York & New
Jersey: Operations and Emergency Management, U.S. Geological
Survey, Florida Division of Emergency Management, National
Geospatial-Intelligence Agency, Air Force Research Laboratory,
Wright-Patterson Air Force Base, Federal Geographic Data
Committee, U.S. Environmental Protection Agency, U.S. De-
partment of Health and Human Services: Agency for Toxic Sub-
stances and Disease Registry, National Aeronautics and Space
Administration: Earth Science Applications Division, the Centre
Region Council of Governments, and the Penn State Office of
Physical Plant. A yearly meeting with all collaborators has been a
successful platform for maintaining and initiating contacts in the
crisis management domain. The last GCCM meeting, held at the
USGS in November 2004, attracted over 40 participants from the
crisis management and closely related domains.
Our ethnographic field studies revealed that maps are essential
collaboration tools in crisis situations. Project members were able
to develop a theoretical framework for map-mediated collabora-
tion and used this framework to design a prototype environment
for developing and testing mobile multimodal components. In
addition to field studies, NeoCITIES, a simulation software envi-
ronment developed on an earlier project to assess group collabora-
Permission to make digital or hard copies of all or part of this work for
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The National Conference on Digital Government Research, dg.o2005
,
May 15–18, 2005, Atlanta, GA, USA.
Copyright 2005 ACM 1-58113-000-0/00/0004…$5.00.
tion is being extended and applied to understanding how domain
experts (policemen, firemen, and EMS workers) collaborate
knowingly and/or unknowingly in crisis situations [3]. A supple-
ment NSF award to the project will extend this work to the devel-
opment of a collaborative map-based web portal and the study of
its use by collaborating teams involved in international humani-
tarian relief logistics.
As a component of our human-centered research, project mem-
bers (with input from agency experts) developed three prototypes
and several scenarios for Pennsylvania, Florida, and the metro-
politan area of New York and New Jersey. The tiered research
approach of the GCCM project also supported the design, imple-
mentation, and deployment of a multimodal large screen vision
platform that supports situation awareness in crisis situations,
gesture and speech recognition as means for human-computer
interaction and an intelligent system-human dialog process [4].
Repeated usability assessments of prototypes are being fed back
into system refinement [5]. Our industry collaborator, Advanced
Interfaces, has developed a robust version of a large-screen mul-
timodal prototype system, which is to be installed at the Port Au-
thority of New York and New Jersey, Operations and Emergency
Management facility.
3. THREE SHORT SUCCESS STORIES
3.1 Penn State Office of Physical Plant (OPP)
The Penn State OPP is supporting one project Research Assistant
to develop campus GIS capabilities for emergency management
and response on the University Park Campus. This work is being
carried out in close interaction with OPP and with the local Centre
Region Council of Government / Campus Emergency Response
Coordinator. Initial emphasis was on building a database and
developing desktop GIS tools. Recently, a first prototype mobile
system has been developed and implemented.
3.2 Pennsylvania Department of Environ-
mental Protection (PA-DEP)
PA-DEP has the goal of increasing their capacity to deal quickly
with a range of environmental risks and crises. As noted above,
our ethnographic field studies are guiding their future system
design and they are providing expertise to help us target our basic
research in geospatial information technology toward real world
applications. As early adopters of mobile GIS technology, their
real world experience with this technology has been invaluable.
3.3 The Port Authority of New York and New
Jersey (PANYNJ)
Our industry partner Advanced Interfaces (AI) leveraged basic
research on the GCCM (and previous) projects to develop “Geo-
MIP,” the Geospatial Multimodal Interaction Platform. PANYNJ
has ordered a dual plasma screen GeoMIP implementation for
their Emergency Operation Center. The soon to be delivered plat-
form will be used, initially, for demonstrations and briefings. The
project team will use the opportunity to study system use by
emergency management personnel as a key part of our Living Lab
approach to understanding group work with technology and ap-
plication of that understanding to improving that technology.
4. FUTURE CHALLENGES
Many important project challenges lie ahead. As noted above, the
GCCM project just received supplemental funding to investigate
how web-based geocollaborative techniques can be used to enable
multi-agency, humanitarian relief logistics efforts. In this subpro-
ject we will be focusing on web-accessible, collaborative geospa-
tial tools for knowledge management and activity coordination.
The project team members have been very successful in balancing
the “science” and “practice” components to the research. This
balance was clearly acknowledged by collaborators in the yearly
team meeting, which highlighted theory-based geocollaboration
research as well as prototype and product development (AI’s Geo-
MIP). We will continue to build connections across multiple
agencies, multiple levels of government, and other organizations.
An important outcome of these strong relationships is access to
field exercises and real world activities that are often inaccessible
to academic researchers.
A large challenge that will be the focus in upcoming research is to
translate domain knowledge (collected in the field) into scenarios
and simulations that are constrained enough to properly test hu-
man-computer interaction while maintaining realistic components
of cooperative work and cognitive readiness. The biggest chal-
lenge that lies ahead is testing the prototypes (e.g. GeoMIP) on
site under real world conditions.
5. ACKNOWLEDGMENTS
This material is based upon work supported by the National Sci-
ence Foundation under Grants No. BCS-0113030, EIA-0306845.
Any opinions, findings and conclusions or recommendations ex-
pressed in this material are those of the author(s) and do not nec-
essarily reflect the views of the funding agency.
6. REFERENCES
[1] A. M. MacEachren, G. Cai, S. Fuhrmann, M. McNeese, and
R. Sharma, "GeoCollaborative Crisis Management (GCCM):
Building better systems through advanced technology and deep
understanding of technology-enabled group work," presented at
Project Highlights Abstract, Proceedings, 5th Annual NSF Digital
Government Conference, Los Angeles, CA, 2004.
[2] I. Terrell, M. D. McNeese, H. Huang, S. Fuhrmann, and A.
MacEachren, "The Use of Mobile Devices by West Nile Virus
Field Workers," presented at Human Factors and Ergonomics
Society's 49th Annual Meeting, Orlando, Orlando, Florida, 2005.
[3] R. E. T. Jones, M. D. McNeese, E. S. Connors, J. T. Jefferson,
and D. Hall, "A Distributed Cognition Simulation involving
Homeland Security and Defense: The Development of NeoCI-
TIES," presented at Human Factors and Ergonomics Society's
48th Annual Meeting, New Orleans, Louisiana, 2004.
[4] G. Cai, H. Wang, A. M. MacEachren, and S. Fuhrmann,
"Natural Conversational Interfaces to Geospatial Databases,"
Transactions in GIS, 9(2): 199-221.
[5] S. Fuhrmann, A. Cox, and A. MacEachren, "Gesture and
Speech-Based Maps to Support Use of GIS for Crisis Manage-
ment: First User Studies," presented at AutoCarto 2005, Las Ve-
gas, NV, 2005.
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